Our paper printed a list of Customer Service fo several airlines just last week. This is a list to treasure. I, too, have used this info to write to US Airways after an agent was very rude to me on the phone. As I had the info about the ticket I booked, US Air was able to trace the agent, and I got the nicest letter of apology I have ever received and subsequent calls to US Airways couldn't have been nicer. Here's the list:

American 817-967-2000 Customer Relations P.O. Box 619612 MD 2400 DFW Airport, TX 75261-9612

Continental 800-932-2732 Customer Care 3663 N. Sam Houston Parkway, Suite 500 Houston, TX 77032

Delta 404-715-1450 Customer Care P.O. Box 20980 Atlanta, GA 30320

Northwest 612-726-2046 Customer Relations 5101 Northwest Drive M/S C6590 St. Paul, MN 55111

Southwest 214-792-4223 Customer Relations P.O. Box 3647 Dallas, TX 75235-1647

United 847-700-6796 Customer Relations--WHQPW P.O. Box 66100 Chicago, IL 60666

US Airways 336-661-0061 Consumer Affairs P.O. Box 1501 Winston Salem, NC 27102

Thanks for the inspiration to send these to all of you. BTW, keep a record of with whom you speak, date and time, and location of thier office--city, etc. Tat way, what has been quoted to you is traceable and reliable. Especially if you like what you hear!!