Subject: Problem w/British Air
We also got jerked around by Brit air, flying from Milan. They sent us to the wrong airport (Linate). there were about a dozen of us there and they said we were are on our own to get to Malpensa (100k away) where we would have to fly stand by when available. We all missed our connections from London to the States. After many letters and phone calls we got back the money we spent getting to the airport($100 or so) and a form letter asking us to use them again in the future and they were sorry for any inconvenience. I even sent a copy of the letter to there hdqrtrs in U.K. but got no response at all. I have since avoided them at all costs which is not easy in Europe because we always use AA. Thank You, David West CA. U.S.A.