Subject: Re: Lack of Service
Hi Bard, I think that I agree with you, maybe I didn't express myself right. I agree about the stiffness and arrogance displayed in many expensive big hotels... Who hasn't experienced a condescending Concierge?

On the contrary I believe that we all have experienced much better service and welcome, accueil as the French say, in smaller less expensive establishments.

It was in London however, not in England, where I have regularly encountered an I do not care attitude in many different kinds of hotels.

I havenīt stayed in small deluxe hotels in London and I am confident that the attitude and service are much, much better.(I only wish I could afford them.)

Graziella, Miami Beach