Since you asked, we tend to use Travelsmith for lightweight clothing items. We also shop at L.L. Bean and Magellan. We have never had to return anything to Magellan, so I cannot comment on its services. Travelsmith's customer service has been just fine. L.L. Bean's customer service has been extraordinary. If an item is incorrect, L.L. Bean has sent us a replacement immediately without waiting for the original to return.

Tom in Carlisle