Subject: Southwest Airlines

I love Southwest Airlines because I know exactly what I'm getting, and usually I get it for a lot less than I would spend on another airline.

I shop the internet specials and buy very inexpensive tickets for my quick hops to Tampa and Nashville (from New Orleans). I use my free tickets for trips to California and Maine. Sometimes the travel time is a bit longer than another carrier, but I know that when I book the flight - it's not a surprise.

Southwest takes care of its passengers better than any airline I have ever used. Coming home from Tampa a few years ago, a thunderstorm delayed our flight. The gate agents were rebooking passengers who were missing their connections out of New Orleans before the passengers had a chance to ask.

Callie in New Orleans