Subject: Success! Re: companion ticket
Hi All!

Success has been achieved. After numerous phone calls and letters to American Express's staff, ranging from brain-dead customer representatives to the company's chairman, I finally received the long-overdue companion certificate. The irony is that I had set aside time this morning to file a complaint with the CT Dept. of Consumer Protection and was just in the process of assembling the paperwork and forwarding it when UPS arrived with an overnight letter containing the certificate.

After all this time and effort, I will do my best to use the certificate. Either way, I suggest that those with Amex/Delta Skymiles cards be aware that the ostensible benefits of these cards may require considerable effort to obtain.

Regards, Russell from Connecticut