|Subject: Help with Trenitalia refund|
Hello Ziners in Italy:
We had to cancel our trip to Italy last week due to a recent illness. I had flu like symptoms and my daughter was still congested and the doctor recommended we not travel. I know, very sad, but we hope to come to Italy very soon.
We have been contacting Trenitalia by email rimborsi@ trenitalia.it (close space) for refunds on our train tickets for several destinations and have had no response.
Their website stated that to obtain a refund one must call, but we had trouble getting through - we are getting a busy signal.
Anyone had experience with this that could lend a hand? Should I just keep trying the phone number, or is there an alternate way to contact them? http://www.trenitalia.com
Are there any other suggestions on how to go about getting refunds for the tickets? If anyone in Italy has a different/direct phone number, name of employee to speak to and/or a direct email address to an employee to speed up this process, this will be very helpful for us.
Thanks, Chuang family Houston