Subject: Traveler Planners

This to help a friend who has a travel agency in Buenos Aires. She is excellent in her job. Having said that she gets many mails from US and Europe requesting all kind of planning and information regarding visiting Argentina and nearby countries.

She tells me that very often she feels used because at the end of the day they extract detailed information from her and then either they go on their own or look for any other way to pay less.

This is my question, has anyone paid for travel planning? If so how much and how is it done? We feel that the right thing will be to charge for the planning when it goes beyond a simple trip and then to credit the amount later when the pax takes the trip.

Any suggestions? I shall appreciate your expertise in this matter. Thank you.

Graziella, Miami Beach.