I used the on-line gov't service. Applied for and got an e-visa with no problems. Was a great experience!

If you want to give it a try, go to: http://www.immi.gov.au/e_visa/visit.htm

Scroll down a bit to: Available Services. Listed there is the EVA (Electronic visa authority). Just click on it and follow the instructions.

It easy, convenient, guranteed and less expensive!

Have Fun! Debby - Israel