That is the same experience (forced into taking the CDW) we had when renting cars, only it was Budget and Portugal. We felt it was a ploy to get us to take the insurance as well. Visa said they would go after Budget but so far we have not received any refund. They tell us if forced to take the insurance you should write on the contract that you tried to refuse the CDW but Budget forced you to take the insurance and have Budget sign this thus if there is a dispute you have it recorded that this is what occured. I just decided we would never use Budget again but now I can't use Hertz either!

After all your great advice I think I will use Auto-Europe and will let you know if we have any problems.

Charlotte in warm Ontario, Canada